At Dynovex Tech ("Dynovex," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have when you visit www.dynovextech.com (the "Website") or use our web design, website development, logo design, branding, animation, SEO, social media marketing and other digital services (the "Services").
By using the Website or our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Website.
1. Who We Are
Dynovex Tech
4840 Old Orchard Rd, Skokie, IL 60077, USA
Phone: +1 (808) 758-2934
Email: info@dynovextech.com
For the purposes of data protection laws, Dynovex Tech is the controller of the personal information described in this policy.
2. Information We Collect
2.1 Information you give us
- Contact details: name, email address, phone number, company name and job title.
- Inquiry and project information: messages submitted through our contact and inquiry forms, callback requests, live chat conversations, project briefs, branding preferences and files, images, logos and content you send us.
- Order and billing information: billing name and address, package selected, invoice details and payment confirmation. Card and payment details are handled by our third-party payment processors, and we do not store your full card number.
- Communications: emails, calls, support requests, feedback and testimonials.
- Account and access details: where needed for your project, login details to your hosting, domain, CMS or social media accounts that you choose to share with us.
2.2 Information collected automatically
When you visit the Website, we and our service providers may automatically collect:
- IP address and approximate location;
- browser type, device type, operating system and screen resolution;
- pages viewed, time on page, links clicked, referring website and search terms;
- date and time of visit and general usage data.
2.3 Cookies and similar technologies
We use cookies, pixels and similar technologies to make the Website work, remember preferences, understand how visitors use our pages and measure marketing performance. See Section 8 for details.
2.4 Information from third parties
We may receive information from analytics providers, advertising platforms, social media networks, payment processors and publicly available sources.
3. How We Use Your Information
We use your information to:
- respond to inquiries, callback requests and live chat messages;
- provide, deliver, manage and support our design, development, branding, animation, SEO and marketing Services;
- process orders, payments and invoices;
- communicate about your project, including updates, approvals and support;
- improve our Website, Services, user experience and search engine performance;
- send marketing communications, offers and updates, where permitted by law (you can opt out at any time);
- analyze Website traffic and measure the effectiveness of our marketing;
- protect the Website, prevent fraud and enforce our Terms and Conditions;
- comply with legal obligations.
4. Legal Bases for Processing (EEA, UK and Similar Regions)
If you are in the European Economic Area, the United Kingdom or a region with similar laws, we process your personal data based on: contract (to deliver the Services you request), legitimate interests (to run, secure and improve our business and market our Services), consent (for cookies and marketing where required) and legal obligation.
5. How We Share Your Information
We do not sell your personal information for money. We may share it in these circumstances:
- Service providers: hosting and cloud providers, payment processors, email and communication tools, live chat providers, analytics providers, project management tools and freelance or contract designers and developers who work on your project under confidentiality obligations.
- Advertising and analytics partners: to measure and improve marketing, subject to your cookie choices.
- Legal and safety reasons: to comply with law, court orders or government requests, or to protect the rights, property and safety of Dynovex Tech, our clients or others.
- Business transfers: in connection with a merger, acquisition, financing or sale of assets, where your information may be transferred to the successor.
- With your consent or at your direction.
6. Portfolio and Testimonials
With your permission, we may display your name, company, logo, feedback or completed project in our portfolio and marketing. You can ask us to remove or update this at any time by emailing info@dynovextech.com.
7. Data Retention
We keep personal information only as long as needed for the purposes described in this policy, including providing the Services, meeting legal, tax and accounting requirements, resolving disputes and enforcing agreements. When it is no longer needed, we delete or anonymize it.
8. Cookies and Tracking Technologies
Types of cookies we may use:
- Essential cookies that enable core Website functions and security.
- Functional cookies that remember settings and preferences.
- Analytics cookies that help us understand Website usage and performance.
- Marketing cookies that help deliver and measure relevant advertising.
You can control cookies through your browser settings, which allow you to block or delete them. Disabling some cookies may affect how the Website works. You can also opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. Some browsers support "Do Not Track" signals; as there is no uniform standard, the Website does not currently respond to them.
9. Third-Party Links and Services
The Website may contain links to third-party websites, social media platforms, embedded content or tools. We do not control and are not responsible for their privacy practices. We encourage you to read their privacy policies.
10. Data Security
We use reasonable technical and organizational measures, such as access controls, encryption of data in transit and secure hosting, to protect your information from unauthorized access, loss, misuse or alteration. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
11. International Data Transfers
Dynovex Tech is based in the United States, and our service providers may be located in other countries. If you access the Website from outside the United States, your information may be transferred to, stored and processed in countries whose data protection laws may differ from those in your country. Where required, we use appropriate safeguards for such transfers.
12. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you;
- Correct inaccurate or incomplete information;
- Delete your personal information;
- Restrict or object to certain processing;
- Data portability, meaning receiving your data in a portable format;
- Withdraw consent at any time, where processing is based on consent;
- Opt out of marketing communications;
- Lodge a complaint with your local data protection authority.
To exercise these rights, email info@dynovextech.com. We may need to verify your identity before responding, and we will respond within the time required by applicable law.
12.1 California residents (CCPA/CPRA)
If you are a California resident, you may request to know the categories and specific pieces of personal information we collected, to delete or correct your information, and to opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising. We do not sell personal information for money. We will not discriminate against you for exercising your rights. You may use an authorized agent to submit a request on your behalf.
12.2 Residents of other U.S. states
Residents of states with comprehensive privacy laws (for example Colorado, Connecticut, Virginia, Texas, Utah and others) may have similar rights to access, correct, delete and opt out of targeted advertising. Contact us at the email above to make a request.
12.3 EEA and UK residents (GDPR)
You have the rights described in Section 12 under the GDPR and UK GDPR, including the right to lodge a complaint with your local supervisory authority.
13. Marketing Communications
If you receive promotional emails or messages from us, you can unsubscribe at any time using the unsubscribe link or by emailing info@dynovextech.com. We will still send you essential service and transactional messages related to your orders and projects. We comply with applicable laws on email and telephone marketing, including the CAN-SPAM Act.
14. Children's Privacy
Our Website and Services are intended for businesses and adults and are not directed to children under 13 (or under 16 in some regions). We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it promptly.
15. Live Chat and Call-Back Requests
If you use live chat or leave your phone number for a call-back, we use that information to respond to your request. Chat transcripts may be stored and reviewed to provide support and improve our service. Please do not share sensitive information such as card numbers, government ID numbers or passwords through live chat.
16. Client Project Data
When we work on your project, we may access content, files, accounts and customer data that belong to you. We use this only to deliver the Services and handle it as confidential. You are responsible for ensuring you have the right to share such information with us and for your own privacy compliance on websites or apps we build for you, including privacy notices and cookie banners for your users.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last Updated" date. Please review it periodically. Continued use of the Website after changes means you accept the updated policy.
18. Contact Us
If you have questions, concerns or requests about this Privacy Policy or your personal information, please contact us:
Dynovex Tech
4840 Old Orchard Rd, Skokie, IL 60077, USA
Phone: +1 (808) 758-2934
Email: info@dynovextech.com
Website: https://www.dynovextech.com